Overview
Refund and Returns Policy details: Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a partial or full refund or exchange. Return shipping is the responsibility of the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom products are exempt from being returned. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Clearance items Clearance items cannot be refunded.
Shipping returns
You will be responsible for paying the return shipping costs for your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
PLEASE email us at twinkles@theclassyclown.com or call us at 630.443.6878. You can also send us a message at facebook.com/midwestfunfactory.
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